An engineer, updating one of his machines, replaced the old analog controls with a plc. In his haste to deliver the machine to the customer, he specified the old control panel faceplate. Rather than leave an unsightly hole where a knob had been, the shop foreman installed the old knob and potentiometer. Neatly taping the unattached wires, he pointed out his service, and told the engineer where the freshest doughnuts could be purchased.
Having delivered and tuned the machine, a technician locked all the settings, inviting the customer, if unsatisfied with the machine’s performance, to call for service. Weeks later the customer’s old, experienced operator told the technician the machine worked well, except the operator needed to adjust the knob once or twice during the shift. Wisely holding his tongue, the technician nodded and made a note. The manufacturing company’s old experienced engineer told the younger engineer to be content, and leave the switch on all models, as a placebo. And so that’s what they did, illustrating the difference between engineers, and smart engineers.
